Providing excellent customer service is at the very heart of what we do. We strive to ensure that your watch buying experience is everything it would be in a bricks and mortar store, while also allowing you to benefit from our discounted prices.
Genuine fine Swiss Watches sourced from authorised dealers across Europe
We source all our unworn watches direct from manufacturer-approved authorised dealers throughout our extensive European network. All our watches come with a manual, official paperwork and a 2-year manufacturer warranty.
If you are interested in a watch that is not listed on our website, please contact us. In most cases we will be able to source it for you.
We offer a secure payment method via WorldPay and accept all major credit and debit cards. We are also happy for you to pay by bank transfer or over the phone.
When placing your order you have the option to pay the full balance or a 20% deposit. If you choose to pay a deposit we will contact you for the balance once we have received and checked your watch.
Free, Insured, Secure delivery within the UK
Our team inspects each watch before it is sent out to you. We want it to reach you in pristine condition with all necessary paperwork in place. All of our couriers are fully insured and require proof of receipt/identification upon delivery.
Our advertised delivery times are are based on the assumption that our authorised dealer network has your watch in stock. Occasionally, the watch will need to be ordered from the manufacturer in Switzerland, delaying delivery to you. If this is the case, we will contact you as soon as possible and will keep you updated at every step of the shipment process.
Watches come with original manufacturer warranty
All our watches come with a 2-year stamped manufacturer warranty. This means that in the unlikely event there is a problem, it will be handled by the manufacturer service centre, ensuring that you also get the very best of service at all times. The warranty covers all manufacturing defects but excludes bracelets, straps, bezels, batteries, and general wear and tear. This warranty entitles you to take the watch to any authorised dealer and they will be able to help you directly.
If you are not happy with your watch we offer a 14-day refund policy. Please contact us and let us know in writing within 14 days of receiving your watch.
Sell your Watch/Part Exchange
We hope to offer this service very soon, please check back again.